Article Contents
What are Zoho Bookings?
Zoho Bookings syncs your calendars while allowing customers to self-schedule and settle for appointments. Zoho Bookings user interface auto-customizes for your industry, meaning you feel at home.
Features
Say hello to intelligent appointment scheduling
Offer goodbye to double booking, no-shows, unlimited emails, and deferred payments. Sync with prevalent calendars. Manage complicated team schedules. Dispatch personalized emails. Meet online. Update your CRM.
Manage your schedule with ease. Get booked when you want to.
Sync your calendars
Zoho Bookings merges with Google, O365, and Zoho Calendars. Get booked only for available slots. Automatically mark slots as inaccessible when they’re booked.
Set up buffer times
Count buffer times to your schedule to allow yourself preparatory time before and after each meeting.
Avoid surprise bookings
Accept appointments within a specified scheduling window of your choice. No more last-minute appointments that vacate you underprepared or bookings for six months from now that may require rescheduling.
Plan work and break times
Determine your work hours and break times. Stop people from booking you outside of office hours or during your breaks.
Time-off and special hours
Mark time off for holidays or a day off. Working an additional day or covering for a colleague? Add impressive working hours.
No more last-minute cancellations
Pack allowed time limits for revocation and rescheduling. Opt for a deposit or partial amount to discourage cancellations.
Set up meetings that suit your needs
Meet one-on-one or in a group
Manage sales calls, interviews, and consultations. Set up regular group appointments for classes. Use one of the numerous online meeting tools Zoho Bookings integrate to streamline your workload.
Paid and free
Manage payment in full, part, or as a deposit before appointments. Accept payments through prevalent gateways like PayPal, Stripe, and more.
Online or offline
Bookings are integrated with prevalent online tools like Zoho Meeting, Zoom, Google Meet, and GoToMeeting. Request for a meeting location from the client on the booking form.
Keep a tab on appointments with reports.
Calendar dashboard
Catch your team’s appointments on a calendar. Sway between day, week, and month views. Count new appointments instantly to the calendar and edit current appointments if needed.
Customer reports
Sort, filter, and explore your customer database for booking trends, revenue drops, and your most beneficial customers.
List reports
A dashboard of appointments reserved and revenue generated. Use filters like customer name, the number of appointments booked, status, and service.
Revenue by service and staff
Discover the service that renders you the most revenue. Assess if your premium staff is generating the most increased revenue.
Appointments by staff and service
Catch your most popular staff members and services at a glimpse. Sift the report by week or month to spot approaching stars in your team.
Appointments by status and type
Check your appointments by status: confirmed, completed, no-show, canceled, or rescheduled. Establish targets for your team to decrease no-shows and cancellations while enhancing revenue.
Make the booking page look and feel like you.
Brand your booking page
Specify a title and a background image for your booking page. Count your page content that appeals to your clients. Include your contact information on the footer.
Use your brand colors.
Select a color scheme for your booking page and features that match your brand. Select a theme that your clients will find appealing and convenient.
Embed on your website
Have a website? Implant the booking page in that. Use brand elements and color palettes that fit your website.
Host on your domain
Map the booking page to your environment and transfer domain authority to your booking page. Give your booking page SEO growth.
Deliver the best scheduling experience to your customers
Three types of booking pages
Manage bookings for a team, a team member, or a typical meeting or service. Utilize one of the three booking pages: workspace, service, or team members.
Workspace/team booking page
Allow customers to choose one from your services on this page. They can select a team member or ask Bookings to allocate team members automatically.
Book appointments for customers
It can’t be self-service every time. If you acquire a call from a client asking for an appointment, you can book it for them, and they’ll get the invite.
Staff booking page
Does your client have a preferred team member? Send them the staff booking page. Personalize emails by shipping them from the team member’s email address.
Language and time zone
Activate automatic language and time zone detection; your clients will see the booking page in their language and time zone. Or, you can utilize your time zone and language by default.
Terms and conditions
Need to acquire a customer’s consent before completing a service? Allow terms and conditions.
Service booking page
Want to ask the customer to book a straightforward meeting type or service with you? Send them the URL for precisely what they require. Zoho Bookings develop separate booking pages for each service.
Customer self-service
Consumers can instantly book, cancel, and reschedule an appointment from the booking confirmation page and emails. Time saved and emails reduced!
Customer Portal
Give some VIP remedies to your regulars. They can log in, book a new appointment, or witness their past and upcoming appointments with you.
Reduce no-shows with personalized emails and SMSes
Appointment confirmations
You can automatically inform your team members and clients upon appointment booking, completion, cancellation, rescheduling, and no-show. Placed up automated emails or SMSes or sent both.
Brand your emails
Dispatch emails from your domain. Organize your emails with the company logo, colors, and imagery, and upload the Html. Enhance your brand recognition with every email that you dispatch.
Booking variables in emails
Include join meeting, cancellation, and reschedule links. Employ booking variables to personalize the emails for each consumer automatically.
Appointment reminders
Decrease no-shows by reminding consumers (and yourself) about upcoming appointments. Enable multiple reminders regularly if you like more than one reminder.
Personalize emails
Address consumers by their names. Dispatch from a familiar email address, whether a known team member or your business email address.
SMS reminders
Surveys and research have revealed that consumers open SMSes more often than emails. Dispatch SMS reminders and decrease no-shows. Zoho Bookings integrate with Twilio, Clickatell, and other prevalent SMS gateways.
Ready for your custom scheduling requirements
Workflows
You can use custom functions to implement workflows, like sending periodic emails or calling a webhook. Extend the power of Zoho Bookings.
APIs
Use Zoho Bookings APIs to build your scheduling interface on top of Zoho Bookings or bring Zoho Bookings inside your app.
