Zoho SalesIQ presents your marketing, sales, and support teams with digital customer engagement tools to communicate with each site visitor at every step of the customer lifecycle. This compact live chat and analytics platform facilitates proactive customer engagement, letting you initiate the proper conversation at precisely the right time.
Article Contents
Powerful features for exceptional engagement
- Marketing
- Sales
- Support
Marketing
Grow your market reach with SalesIQ. Approach and interact with various prospects across borders and sources in one place.
Grab their attention with tailored messaging
Pledge every prospect that dwells on your website. Set up automated triggers for various scenarios to create a chat with visitors at precisely the right moment. Strike up a conversation with candidates by transmitting a message or displaying a custom banner based on their places of interest and how much time they’ve consumed on your web pages.
Engage and route prospects with full context
Get an outline of each candidate’s areas of interest by examining which pages they’ve visited and what they’ve expressed in previous conversations with your agents. Utilize those insights to answer with appropriate information or route them to the ideal live chat agent for their individual needs.
Integrate with significant marketing apps
Connect Zoho CRM with Zoho SalesIQ to regard, add, access, and sync option data from both applications. This robust two-way sync assures your data is smoothly accessible at all times. Utilize the contact information available in Zoho CRM to dispatch targeted emails and newsletters to your candidates.
Analyze how your content performs
Emanate meaningful insights from the data available in Zoho SalesIQ to determine what your candidates are most interested in on your website. Utilize that information to purify how you advertise your products or services and assess prospect engagement to concentrate your marketing efforts further.
Schedule visitor reports
Get a list of your website opportunities sent directly to your inbox. Automate Zoho SalesIQ to develop, schedule, and provide these reports in your chosen format.
Sales
Experience more profitable sales and rapid lead conversion with the tiniest effort. Captivate your candidates with proactive customer engagement utilizing SalesIQ.
Let a bot handle the small talk.
Create and use customized chatbots that can entertain your customers in small talk and respond to basic questions with appropriate responses, saving your agents valuable time.
Segment and match lead to your sales reps.
Direct leads to the agent whose best prepared to respond to their questions based on which sections of your website each lead spent time on. SalesIQ’s customer engagement analytics offer your agents an overview of each lead’s engagement history with your brand to deliver better context for their conversation.
Switch to a call with the click of a button
Sometimes the distinction between landing the sale and relinquishing the lead is just a simple phone call. Show your prospects how much they matter by connecting immediately over an audio call established from your live chat window.
Integrate with CRM for better data
Effortlessly access your lead and contact information with the Zoho CRM integration in Zoho SalesIQ. This robust two-way integration ensures total customer engagement as potential data is synced and available in both apps for brief reference. Target and engage these leads to shift them into customers.
Prioritize your engagement with lead scores
Determine which prospects will most likely transform with SalesIQ’s lead scoring feature. Arrange your own custom scoring rules to ensure your live agents only consume time with genuine prospects.
Translate conversations in real-time
Converse with your candidates in their native languages. SalesIQ can immediately translate chat messages from other languages into English and your reply back into the sender’s original language.
Restart the conversation from inside their inbox
Create your email signature more than just a formality. Add the SalesIQ embed code to your email signature, and your email recipients can start a live chat session with one of your agents from inside their inboxes.
Support
Get through support tickets quickly. Deliver smooth, real-time assistance to your clients with SalesIQ.
Automate your support with custom chatbots
Leverage the power of automation by utilizing SalesIQ’s highly customizable, low-code bot builder. The automated assistants you design can respond to customers’ initial questions, make small talk, show articles, and more before a live support agent can take over.
Integrate with your help desk
Pair your help desk software with Zoho SalesIQ’s live chat so support agents can manage existing support tickets, make new ones, and even screen share with clients while chatting, all within Zoho SalesIQ.
Support your mobile experience
Have a mobile app? Ensure that clients get the same refined live-chat experience they’re accustomed to on your website. Mobilisten by Zoho SalesIQ—allows mobile users to initiate a conversation instantly inside your proprietary app.
Transfer tricky support sessions to an audio call
Get the perks of phone support without the annoyance of complicated installations. Make an audio call from the Zoho SalesIQ chat window to acquire a complete account of your customers’ issues, so you repair their problems quickly.
Support your customers with fewer agents
Automate more of your support interactions by counting FAQs, canned replies, small talk, and business terms, and use articles to Zoho SalesIQ. The chatbots you set up can utilize this data to react quickly to your customers.
Set up advanced monitoring and reports
Oversee the progress of your recently trained support reps utilizing chat monitoring or get a bird’s-eye view of your whole team with the SalesIQ easy-to-use monitoring dashboard. The feedback and notifications modules in Zoho SalesIQ can paint an image of your agent’s performance with just a click.
