What is Zoho Desk?
Zoho Desk is a cloud-based help desk platform developed to assist businesses of all sizes in handling customer service. Essential features include customer support tickets, a customer support portal, contract management, and report creation.
Zoho Desk can help businesses manage customer communication via phone, email, live chat, SMS text, social media, and more. It also enables you to assign calls to your vendors based on their department or team, automatically route calls to vendors that the customer is familiar with, and maintain service consistency to build meaningful customer relationships. Hook up your customer service number with Zoho Desk; instantly make and receive calls in-app.
Zoho Desk allows users to make custom changes, such as renaming tabs, counting new departments, customizing email templates, representing business hours, and counting help folders.
Projects such as ticket assignments, service escalations, notice rules, and time-based activities can be automated by setting workflow rules. The solution delivers customizable and due reports, happiness ratings, and a graphical dashboard for examining client satisfaction.
The platform integrates with Zoho customer relationship management (CRM), which facilitates adding customer information into tickets logged in Zoho Desk and enables service agents to know more about the customers.
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Platform
- Customization
- User, Role, and Access Management
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience & Response User Experience
- Workflow
- Automated Response
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
Communication Channels
- Customer Portal
- Email to Case
Internal Use
- Customization
AIIT Solutions Offer Free Migration & Support for Zoho Desk – Values & Ethics
Zoho Desk aims to create beautiful software to solve business problems passionately. It believes software is the ultimate product of the mind and the hands.
A focus on what matters.
Zoho is committed to spending your money wisely. It invests more in product development and customer support.
A private company with a shared vision.
Zoho Desk stayed private and never took other people’s money. Neither will change.
Free from prying eyes.
So why did Zoho make this choice to put privacy first? Simple. They valued their privacy, and they figured you would, too.
A product to meet every need.
Many of Zoho’s products were developed to meet end needs—for Zoho itself runs entirely on Zoho.
How much does Zoho Desk cost?
Price starts from $14.00 per month
- Free – up to 3 users, forever
- Standard – $14/agent/month
- Professional – $23/agent/month
- Enterprise – $40/agent/month
A 15-day free trial is available.
What deployment options does Zoho Desk offer?
It offers the following deployment options:
- Cloud, SaaS, Web-Based
- Windows (Desktop)
- iPhone (Mobile)
- Mac (Desktop)
- Android (Mobile)
- iPad (Mobile)
Zoho Desk does not offer:
- Chromebook (Desktop)
- Linux (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
What training does Zoho Desk offer?
It offers the following training options:
- Live Online
- Webinars
- Documentation
- Videos
It does not offer:
- In Person
What support does Zoho Desk offer?
It offers the following support options:
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live Rep)
- Chat
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