This section describes the PaperCut NG/MF standard upgrade procedure. PaperCut NG/MF supports upgrades using a simple install-over-the-top procedure. Review all steps prior to commencing the upgrade.
A PaperCut NG/MF system might comprise many software components, such as secondary servers, locally installed User Clients or Release Stations. An Application Server upgrade generally does not require upgrading these components. However, we do recommend that you upgrade all components as best practice.
By contrast, all Site Servers must be upgraded at the same time as your Application Server
Before you begin
If you’re using PaperCut MF: please contact your PaperCut support partner (located on the ‘About’ tab in the PaperCut administration console, under the ‘Support’ section) to let them know about the upgrade so that they can assist with licensing, device and other upgrade advice – and can also then be available in the unusual event that something goes wrong.
In either case – make sure you’ve taken a look at the following resources:
- Review the Upgrade Policyto ensure you’re able to upgrade with your current license – see “Can I upgrade to the latest version of PaperCut MF/NG with my current license?”
- Review any Known Issueswhich may impact your environment.
- Evaluate the Release notesfor releases between your current version and your planned version (see the PaperCut MF release history and PaperCut NG release history pages)
- Other useful informationcan be found in our System Requirements pages and Support End-of-life Policy.
Downloading the software
- PaperCut NG– If you are using a licensed version of PaperCut NG, you can download the latest version here. Before upgrading, it’s worth making sure that your license allows you to upgrade, by checking out the Upgrade Policy.
- PaperCut MF– If you have PaperCut MF then you can obtain the installation software from your PaperCut Authorised Reseller (find them listed on the About tab in the PaperCut Administration Console, under the ‘Support’ section).
- Both PaperCut MF and NG– You can also use the Check for updates button found on the About tab of your PaperCut admin interface. This will let you check for the latest version of your product, and download the latest version installers:
A PaperCut admin interface showing the ‘About’ tab with the ‘Check for updates’ button
If migrating from PaperCut NG to PaperCut MF, please contact your PaperCut Authorised Reseller for support, as you will need to make licensing changes and complete device-specific steps to get your devices working with PaperCut MF.
Note: Upgrading instructions are the same for Linux, macOS, Windows and Novell. You just need to install the latest version “over the top”.
